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Sonant Wins CRM Product Award
San Diego, CA - April 7, 2000 -
Sonant Corporation today announced it has received the Customer Relationship Management (CRM) Excellence award for its ClientCall eCenter™ product family. The award was issued by trade-journal publisher, Technology Marketing Corporation (TMC), which publishes Call Center CRM Solutions, Internet Telephony, and Communications Solutions.
In announcing the award, Rich Tehrani, TMC president and group editor-in-chief, said, "Our editors selected Sonant Corporation for their innovation and vision, as well as for their outstanding impression they've made amongst market constituents. The CRM Excellence award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award Sonant Corporation our highest honor in recognizing their exemplary contribution to the industry."
Commenting on the award, Charles Smith, President/CEO of Sonant Corporation, said, "I am pleased that a leading industry publication such as TMC has recognized Sonant's accomplishments in the area of Customer Relationship Management. This award validates the progress Sonant has made in becoming a recognized leader in the CRM market."
ClientCall eCenter represents Sonant's newest family of contact center automation products. The products and services covered include such contact center automation features as Automatic Contact Distribution (ACD), Interactive Voice Response (IVR), electronic payment by phone and Internet, fax-back, and Web callback. ClientCall eCenter is designed to enhance an organization's customer relationship management.
About Sonant
Sonant Corporation, a privately-held technology company based in San Diego, provides customized phone- and Web-based contact and information management systems for a wide range of industries and government organizations. ClientCall eCenter™ is the foundation platform of Sonant's family of contact center and electronic payment automation products. The products and services include such contact center automation features as Automatic Contact Distribution (ACD), Automated Speech Recognition (ASR), Interactive Voice Response (IVR), electronic payment by phone and Internet, Computer Telephony Integration (CTI), fax-back, and Web call-back. ClientCall eCenter is designed to enhance an organization's customer service and reduce operating costs.
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SONANT Contact:
Charlie Smith,
(800) 929-2920, x218,
csmith@sonant.com
Email Address Correction Requested.
Notify csmith@sonant.com for additions or deletions to future emails
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