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Sonant Products Overview
The ClientCall eCenter platform which encompasses Interactive Voice
Response (IVR), Interactive Web Response (IWR),
Automatic Call Distribution (ACD), Computer Telephony Integration (CTI),
and Electronic Payment Server (EPS) technologies is designed utilizing a
modular approach such that any one or all of its capabilities may be utilized
by a given application.
The ClientCall eCenter's architecture provides the
most highly integrated set of contact center capabilities available on the market today, yet provides an open, non-proprietary environment for the incorporation of multiple voice response, telephony, Internet, and E-Commerce applications. With ClientCall, organizations can take advantage of the wide range of IVR, Telephony, Internet, and Fax technologies currently available for PC platforms. ClientCall incorporates Windows NT/2000 as the platform operating system and Dialogic voice processing components for all call transactions and telephony applications.
ClientCall systems are provided as total turnkey, on-site solutions or as Hosted Service solutions based on a fee per transaction. Sonant's customers can choose the solution that best suits their business processes and requirements.
The ClientCall product line includes the following technologies and functional modules:
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Interactive Voice Response (IVR) |
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Automatic Speech Recognition (ASR) |
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Computer Telephony / Screen Popping (CTI) |
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Automatic Call Distribution (ACD) |
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Call Monitoring/Coaching/Conferencing |
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Call Recording |
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Interactive Web Response (IWR) |
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Electronic Bill Presentment and Bill Payments |
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On line Credit Card, eCheck and ACH processing |
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Automated Outbound Dialing |
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Text-to-Speech |
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Fax on Demand |
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