About Sonant® Corporation

Sonant has a long history of providing technologically advanced solutions to clients seeking to improve their customer relationships.


Sonant Corporation provides customized phone-and Web-based contact automation and management, customer/citizen service, and electronic payment systems to a wide range of commercial and government organizations. It has been doing so for more than 20 years.

Sonant offers many affordable, all-in-one customer management, automated messaging, and e-payment solutions that easily integrate with your organization’s existing phone and data networks. The products offer cost-effective integration of the current voice- and data-processing technologies, including Web and automatic speech recognition.

Our Mission

To provide technologically advanced contact automation systems that enable commercial and government agencies to cost-effectively maximize both the quality of interactive contact with their customers and the productivity of their employees.

Our Markets

Sonant's systems are used by a wide variety of business and government organizations that require improved customer/citizen management solutions, including speech recognition, automated e-payment, and full self-processing capabilities. Sonant addresses these needs by offering customized, mission-critical solutions that incorporate the most cost-effective integration of call and data processing technologies available today. Relying on its extensive experience interfacing to a variety of data processing systems, Sonant develops new applications to your specific demands. Sonant also offers turnkey solutions pre-packaged for specific markets. These include CourtTalk and TaxTalk products for courts, jury offices, and tax/revenue collectors.

Sonant®'s ClientCall® product family meets or exceeds demanding market requirements in the following areas:

  • Ability to act as a peer in data processing client/server architectures
  • Open system platform
  • Multiple applications per system
  • Scalable capacity
  • Connection to existing telephone and data networks

Our Partners

Sonant's business partners, combined with Sonant's expertise in contact center automation, offer our customers leading technologies and an unrivaled feature set. Currently our partners include the following companies.

Heartland logo

Heartland provides electronic payment services and PCI-compliant processing.

Journal Technologies Inc.

Journal Technologies, Inc. provides case management software to courts and other justice agencies.

Tyler Technologies

Tyler Technologies supplies connected software solutions for courts and other justice agencies.

Our Customers

This list of partial clients demonstrates how Sonant products can be used to automate customer contact in a broad range of customers across different industries.

CUSTOMER APPLICATION

Alameda County Superior Court

Juror Services, IVR

Anoka County, MN

Property Tax Inquiry and Payment, IVR, Web, Electronic Payment

Arizona Supreme Court

Refund Intercept Information, IVR

Caddo Parish LA - Court

Juror Services, IVR

Clark County NV – District Court

Juror Services, Juvenile, IVR, ACD, CTI, Outbound Messaging

Clark County NV - Tax Collector

Property Tax Inquiry and Payment, IVR, ACD, CTI, Web, Electronic Payment

Dallas County TX - Court

Juror Services, IVR, ACD, CTI

Douglas County NE - Court

Juror Services, IVR

Fresno County CA Tax Collector

Property Tax Inquiry and Payment, IVR, ACD, CTI, Web, Electronic Payment

Hidalgo County TX Court

Juror Services, IVR

Jackson County MO Tax Collector

Property Tax Inquiry and Payment, Web, Electronic Payment

LA County CA Superior Court Traffic Division

Traffic Citations, Auto-attendant, IVR, Electronic Payment for IVR and Web

LA County CA Superior Court Civil Division

Civil Filing Fees, Web, IVR, Electronic Payment

Las Vegas Justice Court

Traffic, Civil, Criminal Auto-attendant, Web, IVR, ACD, CTI, Electronic Payment

Minnesota State Courts

Traffic, Auto-attendant, IVR, ACD, CTI, Web, Electronic Payment

Mohave County AZ - Court

Juror Services, IVR

Massachusetts General Hospital

Hospital Staff Locator/Paging, IVR

Philadelphia PA 1st Judicial District Court

Juror Services, IVR

Riverside County, CA

Tax Collector/Assessor/Clerk/Recorder, IVR, ACD, CTI, Web, Electronic Payment

Sacramento County CA Superior Court

Juror Self-Serve, IVR, ACD, CTI

San Bernardino County CA Superior Court

Juror Self-Serve, IVR, ACD, CTI

San Bernardino County CA Superior Court

Traffic Self-Serve, IVR, Electronic Payment as a Hosted Service

San Diego County CA Tax Collector

Property Tax Inquiry and Payment, IVR, ACD, CTI, Electronic Payment

San Francisco County CA Superior Court

Juror Services, IVR, ACD, CTI

San Joaquin County CA Superior Court

Juror Services, IVR

San Mateo County CA Superior Court

Juror Services, Family Law, Small Claims, E-Filings, IVR, Web, ACD, CTI,

San Mateo County CA Child Services

Staff Locator/Call Routing, IVR

San Mateo County CA Human Services

Staff Locator/Call Routing, IVR

Sonant in the Media

Current and past news from Sonant appears here as it occurs.

Cloud-based CourtTalk Jury™ software to handle calls and juror notifications

San Diego, CA, October 3, 2018 – Sonant Corporation announced it has provided a hosted service to automate the Superior Court of California County of Los Angeles Juror Services with a cloud-based, Interactive Voice Response (IVR) system incorporating speech recognition. The Sonant solution, called CourtTalk Jury™, automates many routine tasks for the Court while freeing agents to provide better service to callers.

Handling over a quarter million calls per month, the system helps the Court manage several million jurors annually and their interactions with 39 court locations and a central customer call center. The system notifies jurors when and where to appear for a court date and allows self-processing of many functions such as registration, obtaining nightly reporting instructions, deferrals, disqualifications and exemptions. When needed, the cloud-based system routes callers to specific agents based on their availability and language requirements. Each individual court location also administers their part of the system on a daily basis to provide reporting instructions and custom messages to their jurors. The LA Court is the largest trial court system in the United States operating 39 courthouses, with 494 judicial officers and 86 subordinate judicial officers throughout the county serving the 10 million people of the county and is dedicated to serving their community by providing equal access to justice through the fair, timely and efficient resolution of all cases.

According to Sonant President and CEO, Charles Smith, “We at Sonant are very pleased to provide these services to the LA Courts, who have been a long-term client. We are especially proud that our hosted CourtTalk Jury™ was selected because it offers the full range of features to satisfy the needs of the Juror Services department. Sonant’s Hosted Services currently handles millions of calls per year for various government agencies including secure payment processing. We expect this to grow significantly within the next year.”

In 1993, Sonant Corporation provided automation services to the LA court that established an industry benchmark for automation and processing the large volume of calls and payments from the public.

About Sonant Corporation

Sonant Corporation provides cloud-based, hosted and premise-based customized phone-and Web contact automation and management, customer/citizen service, and electronic payment systems to a wide range of government organizations. It has been doing so for more than 25 years.

Sonant offers many affordable, all-in-one client management, automated messaging, and e-payment solutions that easily integrate with an organization’s existing phone and data networks. These software services offer cost-effective integration of the current voice- and data-processing technologies.

SONANT Contact:

Please contact Sonant here.

Cloud-based CourtTalk™ Traffic software processes calls and citation payments for millions of residents

San Diego, CA, February 21, 2019 – Sonant® Corporation announced the recent go-live status of its cloud-based contact center automation product, CourtTalk™ Traffic, for the Los Angeles Superior Court (LASC). Using phone or web access, citizens can get information about their traffic citations, make payments on traffic citations and traffic payment plans, sign up for traffic school, as well as request an arraignment hearing date and an extension on traffic payments and hearing dates. LASC is one of the largest traffic court systems in the United States serving over 10 million people of the county and is dedicated to serving their community by providing equal access to justice through the fair, timely and efficient resolution of all transactions.

In response to the selection, Sonant® President and CEO Charles Smith noted, “With the move to our hosted solution we are looking forward to many more years of a successful partnership as we celebrate our 25-year relationship with the Court.”

According to Rick Suminski, Sonant® Project Manager for LASC, “Sonant’s Hosted Services currently handles millions of calls per year for various government agencies, including secure payment processing. We expect this to grow significantly over the coming years. In addition, Sonant’s hosted service significantly reduces the effort by LASC to maintain Payment Card Industry (PCI) data security compliance needed for secure payment processing. The hosted service also provides critical system infrastructure and redundancy to LASC.”

In 1993, Sonant® Corporation provided automation services to LASC that established an industry benchmark for automation and processing the large volume of calls and payments from the public.

About Sonant Corporation

Sonant Corporation provides cloud-based, hosted and premise-based customized phone-and Web contact automation and management, customer/citizen service, and electronic payment systems to a wide range of government organizations. It has been doing so for more than 25 years.

Sonant offers many affordable, all-in-one client management, automated messaging, and e-payment solutions that easily integrate with an organization’s existing phone and data networks. These software services offer cost-effective integration of the current voice- and data-processing technologies.

SONANT Contact:

Please contact Sonant here.